Acceptable Use Policy (AUP)

Internet Abuse

You may not use our network to engage in illegal, abusive or irresponsible behaviour, including:

• Unauthorised access to or use of data, services, systems or networks, including any attempt to probe, scan or test the vulnerability of software or to breach security or authentication measures, without express authorisation of the owner of the system
• Interference with services to any user, host or network including all mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks
• Use of an Internet account or computer without the owner's authorisation. Collection of information by deceit including, but not limited to, Internet scamming (tricking other people into releasing their passwords), password robbery, phishing, security hole scanning, and port scanning
• Use of any false, misleading or deceptive TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting
• Use of the service to distribute software that covertly gathers or transmits information about a user
• All activity or conduct that is likely to be in breach of applicable laws, codes or regulations, including data protection
• Introducing intentionally into the service any virus or other contaminating programme. Failure to use an up-to-date virus-scanning programme on all material downloaded from the service
• Sending unsolicited emails ("spam")
• Misrepresenting yourself as another computer network or user
• Any activity or conduct that unreasonably interferes with our other customers' use of our services

Security

You must take reasonable security precautions.
Passwords should consist of at least 8 mixed alpha and numeric characters with case variations. You should not permit a common word to be used as a password. You must protect the confidentiality of your password. It is advisable to change your password regularly.

Bulk Commercial Email

Under the European Directive 2002/58/CE of 12 July 2002 on privacy and electronic communications, the use of email for direct marketing is permitted only to contact recipients who have given their prior consent. We acknowledge that market research is not considered to be direct marketing within the meaning of the directive above. Therefore the requirements set out below do not apply to bulk emails for market research purposes.

You are obliged to obtain our approval in advance for any bulk commercial email that is not being used for market research purposes. You will be expected to demonstrate the following to our reasonable satisfaction:

• Your intended recipients have given their consent to receive emails via some affirmative means such as an opt-in procedure
• Your procedures for soliciting consent include reasonable means that ensure the consenting person is the owner of the email address for which the consent is given
• You retain the recipient's consent form that may be promptly produced upon request within 72 hours of receipt.
• The body of the email must include information relating to where the email address was obtained, eg. "You opted in to receive this email promotion from our web site or from one of partner sites". In addition, it must contain information on how to request evidence of the consent, eg. "If you would like to learn more about how we received your email address, please contact us at abuse@advantez.com"
• You have procedures in place that allow a recipient to revoke their consent within 72 hours, eg. a link in the body of the email or instructions to reply with the word "Remove" in the subject line
• You are obliged to have a Privacy Policy posted for each domain associated with the mailing
• You must have the means to track anonymous complaints
• You may not obscure the source of your email in any manner. Your email must include the recipient's email address in the body of the message or in the "To" line of the email.

These policies apply to messages sent using the Advantez service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient of a Advantez hosted site.

We may test and monitor your compliance with these requirements using various means, eg.by requesting opt-in information from a random sample of your list at any time.

Newsletter Sending Policy

On submission, your newsletter will be sent to a Advantez staff member for approval. Approval hours are 9am-5pm GMT Monday to Friday. We aim to review all emails within 1 hour.

A newsletter email may be rejected for any breach of the Advantez Acceptable Use Policy. We will notify the sender and the account administrator of the reasons for any rejection and provide you with the ability to resubmit it.

Unsolicited Email

You may not send any unsolicited email, whether commercial or non-commercial in nature, to any person who has indicated they do not wish to receive it.

Vulnerability Testing

You may not attempt to probe, scan, penetrate or test the vulnerability of a Advantez service or network, or breach Advantez's security measures, whether by passive or intrusive techniques.

Offensive Content

You may not publish, display or transmit via our service any content that we reasonably believe:

• constitutes or encourages child pornography or is otherwise obscene, sexually explicit or morally repugnant
• is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech
• is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes
• is defamatory or violates a person's privacy
• creates a risk to personal or public safety or health, compromises national security or interferes with an investigation by law enforcement bodies
• improperly exposes trade secrets or other confidential information

• is intended to assist others in defeating technical copyright protections
• infringes another person's trade or service mark, patent, or other property right
• promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking
• is discriminatory in any way, eg. sex, race, or age discrimination
• facilitates any activity that is or may be defamatory, pornographic, obscene, indecent, abusive, offensive or menacing
• involves theft, fraud, drug-trafficking, money laundering or terrorism
• is otherwise illegal or solicits conduct that is illegal under applicable laws, is otherwise malicious, fraudulent, or may to result in retaliation against us by offended users

Content "published or transmitted" via our service includes web content, email, display or transmission that relies on the Internet.

Copyrighted Material

You may not use our service to publish, distribute, or otherwise copy in any manner text, music, software, art, image or other work protected by copyright law unless:

• you have been expressly authorised by the owner of the copyright and you are otherwise permitted by copyright law to copy the work.
  We will terminate the service of copyright infringers in accordance with the terms of use.

Cooperation with Investigations and Legal Proceedings

We may monitor any content or traffic belonging to you or other users for the purposes of ensuring our services are used lawfully. We may intercept or block any content or traffic belonging to you or otherusers if Advantez services are being used unlawfully or in a manner that does not comply with the AUP. You will be obliged to provide us with an acceptable explanation within 7 days of receipt of a formal written notice.
We may, without prior notice:

• report to the appropriate authorities any conduct that we believe violates applicable laws. We may provide any information we have about you your users or your traffic and cooperate in response to a formal or informal request from a law enforcement or regulatory agency for civil action.

You are legally required to permit us to divulge information to any relevant authority wishing to inspect your content or traffic.

Consequences of Violation of AUP

You are strictly responsible for the use of your Advantez service. Any breach of the AUP by you or your customers, including any unauthorised use whatsoever will be deemed illegal.

Disclaimer

Under the terms of this AUP, we are not deemed to undertake a duty, monitor or police our customers' activities and we disclaim responsibility for any misuse of our network.